Floor Service USA

With expertise built from more than a decade of service experience and innovation anchored in customer focus, plus a comprehensive portfolio of services, Flooring Service USA enables you to launch and optimize a customer-paid technology services program that enhances and maximizes your value proposition to create long-term customer relationships.
Bundle our services with your core products and services for the best results.

Whether a custom program or one of our three preset customer service program (Bronze, Silver or Gold), you gain not only from our experience and proven best practices, but also from our long-standing ability to provision efficiently and effectively via our safe technology, our set of systems delivering critical business components and services needed to run a customer-paid technology support services program.

Phone/Text Support

The ever increasing complexity of the connected home and office (and indeed, the connected on-the-go consumer) is driving up tech support costs, while shorter release cycles are often yielding less stable products. Adding complexity is the fact that now more than ever, technology consumers demand tech support characterized by superior customer experience. Flooring Service USA can help.

• Increase product value
• Drive competitive differentiation
• Boost margins
• Control support costs
• Minimize out-of-scope call handling and no-fault-found returns
• Create customer loyalty

Web Design/Mobile Ready

Is your organization looking for ways to differentiate, drive preference and share of wallet, reduce no-fault-found returns and improve profit margins? What better way to do so than by building – indeed, expecting – long-term customer value through services that make your customers’ technology work at home, while doing business, or on the go? If your organization is experiencing one or more of the following challenges, a technology services solution from Flooring Service USA is worth exploring.

• High volume of out-of-scope support requests
• Lengthy support call AHT
• Low first-time fix rates
• Customer dissatisfaction
• Increasing pressure to differentiate
• Dragging margins

Warranty Service

Delivering value at competitive prices while driving operational efficiencies and top-line revenue is an ongoing journey for warranty providers. One proven solution is the addition of the right technology support services to your portfolio. If your organization is experiencing one or more of the following challenges, a technology services solution from Flooring Service USA is worth exploring.

• Add value and differentiation
• Amplify competitiveness
• Decrease cancellation rates
• Increase sales attach rates
• Reduce NTF returns
• Create new revenue and margin streams
• Boost customer satisfaction

Testimonials

In a world where it's commonplace to demand that three or more interconnected devices ensure data access across work, home and mobile environments, the value of technology is in how it interoperates - empowering us to communicate, be productive, and enjoy entertainment and social connections.

Sites you will find us at work

• Vinyl Flooring
• Luxary Vinyl (LVT) Flooring
• Retail Flooring
• Stage Floors
• Wood Floors
• Free Floating Floors
• Rubber Flooring
• Entertainment and Commercials
• Film and Media
• Studio Floors
• Free Floating Floors